Delivery

Where do we deliver to?

We are pleased to advise that in addition to the UK we can deliver to most countries around the world.  Please contact us for a quotation at sales@mirrormania.co.uk 

Please note that if your order if for delivery to a location not on the UK mainland, you will need to call us to finalise your order as you will not automatically be able to buy on-line.

 

Delivery Charges to the UK

All the prices quoted on the website include Standard Delivery, Monday to Friday, to mailand UK.  Exceptions to this are for deliveries to Scotland. 

Mirror Order delivery to charges to Scotland and Northern Ireland:
Scottish Lowlands: £25
Mid-Scotland: £40
Scottish Highlands and Northern Ireland, £75.

These charges will be automatically calclulated at the point of check out.

Delivery for handmade mirrors by Mirror Mania is generally 4 to 8 weeks and 3 to 6 weeks for other mirrors, however, this may vary depending on the product but you will be advised by email at the time of order confirmation.  Bespoke items generally take longer, however, if you would like a definite delivery time before ordering, please contact us and we will be able let you know.

Delivery for Home Decor items is generally 2 to 4 weeks,  however, this may vary depending on the product but you will be advised by email at the time of order confirmation.  

Once your mirror order is ready for delivery, we will contact you to organise a convenient delivery day. For Home Decor items, you will be advised when your order has been despatched and given an estimated delivery time. 

Please note that if you are not available to receive the mirror or furniture item delivery on the date organised, we reserve the right to charge you for the cost of the collection/return/redelivery of the mirror.

Packaging

We take every care to ensure that our goods arrive with you in one piece by carefully packing them with tailor-made packaging materials.  Please keep the packing materials until you are sure that your are happy with your purchase as they may be needed should you need to return the goods.

Courier Delivery

All of our mirrors are delivered by well-established and reliable courier services. 

With regard to the delivery of larger mirrors, or mirrors that need to be delivered to a location other than the ground floor, it may be necessary for you to provide assitance to the courier in the unloading of the mirror. Should this not be possible, please advise us in advance so that we can provide you with a quote for an additional person to be available to assist in the carrying of the mirror into/out of your home.

Please note that in the event that the mirror is delayed or cancelled due to circumstances beyond our control, for example, snow, road accidents, etc., we will organise another delivery time as close as possible to the original delivery date.

When the courier delivers your mirror, please check the mirror for damage whilst the courier is there and, in the unforunately event that the mirror has been damaged in transit, please complete the paperwork making note of this and send an email to us, or telephone on 01493 304331,  the same day to sales@mirrormania.co.uk advising us of the damage.

Delivery Charges to Non Mainland and International Destinations

Please contact us for a quotation to locations other than mainland UK by contacting sales@mirrormania.co.uk.  All quotations given will not include any local taxes that may be charged by that country's taxation laws. Insurance on overseas delivery is also available.

Delivery for handmade mirrors by Mirror Mania is generally 4 to 8 weeks and 4 to 6 weeks for other mirrors, however, this may vary depending on the product but you will be advised by email at the time of order confirmation.  Bespoke items generally take longer, however, if you would like a definite delivery time before ordering, please contact us and we will be able let you know.

Delivery for Home Decor items is generally 4 to 6 weeks,  however, this may vary depending on the product but you will be advised by email at the time of order confirmation.  

Once your order is ready for delivery, we will contact you to advise you of a delivery date.  

Please note that if you are not able to receive the order, or decline receipt of the order, we reserve the right to charge you for the cost of the collection/return/redelivery of the order.

Packaging

We take every care to ensure that our goods arrive with you in one piece by carefully packing them with tailor-made packaging materials.  Please keep the packing materials until you are sure that your are happy with your purchase as they may be needed should you need to return the goods.

Courier Delivery

All of our mirrors are delivered by well-established and reliable courier services. 

When the courier delivers your mirror, please check the mirror for damage whilst the courier is there and, in the unforunate event that the mirror has been damaged in transit, please complete the paperwork making note of this and send an email to us, or telephone on 01493 304331,  the same day to sales@mirrormania.co.uk advising us of the damage.

  

Our Returns Policy

1. If your mirror is damaged in transit will either replace or refund your costs if we are informed on the day of delivery.

2. In the unlikely event that you would like to return your mirror for any reason, you may return it within 10 days of receipt to our Showroom.  The address can be found on our Contact Page.   Please note that the cost of delivery and packaging is not refundable and, depending on your delivery postcode, will be £45 for goods delivered on our Standard Delivery Service.  For other delivery services and locations, the cost will be able per the Sale Receipt at the time of purchase.

3. Returned items must be repacked in the same way they arrived to avoid damage.   Once they have been received by us and they have been packed as advised and are undamaged, we will organise a refund for you.  Please note that we will not be held responsible for returned items lost or damaged and we do not pay the cost of the return postage.

4. Bespoke mirrors are non-returnable.

5. Please contact us if either by phone or email if you need to return an item.


 

Contact us

Sales & Customer Service:
Telephone: 01493 304331
(Europe:  00 44 493304331:  USA: 011 44 493304331)
Opening Hours: Monday to Friday: 9.30am to 5.00pm

Showroom:   Telephone:  01502 730122
Opening Hours: Appointment only week commencing 23/1/17
For other days/times, please call to make an appointment. 

Showroom & Postal Address:
Hopton Timber Estate,  Hall Road
Hopton, Norfolk NR31 9AX 




What Our Customers Think

The mirror arrived this morning - delivered by the helpful Sam - and it is absolutely beautiful.  There is always a bit of a risk in buying things over the internet but the mirror looks better in ‘the flesh’ than it does on line. 
It is perfect and I can’t wait to have it put up on the wall.  It has been a pleasure dealing with Mirror Mania.  B. GEDDES, CHESHIRE

I just wanted to let you know that I received the Vienna Art Deco mirror yesterday and it is absolutely stunning!!! Fantastic quality and craftsmanship. Also, I would like to compliment on the excellent customer service, it´s been a pleasure to shop from Mirror Mania!   M. GUSTAVSSON, SWEDEN

Sign up now and keep up to date with all our latest offers and products.